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| Issue | Date Identified | Status | Workaround | ||||
|---|---|---|---|---|---|---|---|
| When setting the restrict access criteria for a Turnitin v2 assignment to user based restrictions, it treats tutor and course administrators like students. | Unknown | Raised with Turnitin support | If you set restrict to students with a certain email, it is also necessary to add the tutor/ course administrator email. | ||||
| Submitting .docx created in Office 365 files does not always submit to Turnitin. Despite receipt number being generated. The following advice has been circulated via the HELF (JISC Heads of E-Learning Forum) Turnitin mailing list, 'We have confirmed that one cause of failed/corrupted submissions is the result of students submitting Word dcuments created using Word Online (Office 365). Those documents saved as PDF before submission seem to work.' Re-saving the document in normal 'desktop' Word will also fix this issue. | Unknown | Raised with Turnitin support | Open and save the file from Windows desktop Office software. Save as PDF. From Turnitin "As discussed, this assignment is set to allow any file type. This means that some submissions that have been made will not be able to generate an originality percentage and may show as pending as we are unable to extract the text to generate a report. | ||||
| Inconsistent upload of Word for Mac files. Sometimes ok, sometimes loads first few pages, sometimes stuck/not submitted. | Unknown | Raised with Turnitin support | Open and save the file from Windows desktop Office software. Save as PDF. | Message “Resubmissions are allowed for this assignment until the due date passes. Any and all marks will be deleted when or if the paper is resubmitted. Would you like to continue?” This does not affect the marks if it is after the due date. | Raised with Turnitin support | Ignore the message | |
| Sometimes marks in the assignment don't transfer into the gradebook | Unkown | Raised with Turnitin support | None | ||||
Peermark reviews summary page doesnt doesn't reflect actual numbers of reviews received/submitted | Unkown | Raised with Turnitin support | Don't rely on the summary view, the downloadable spreadsheet gives and accurate overview. | ||||
| Digital receipts being generated for students who have not submitted. This happens when the grader accidentally clicks on the grade pencil next to a students' name in the submission inbox. | Raised with Turnitin support Requested TII change the warning pop-up when the instructor clicks on the pencil | Avoid clicking the grading pencil for students who have not submitted. | |||||
| Student can see the blue grading pencil when they look on 'my submissions' tab. Clicking on this will launch the document viewer, but an error will then be generated. | Raised with Turnitin- | Advise students only open their submissions by clicking on the hyperlinked submission title or clicking on the similarity percentage bar. To be fixed in next V2 release- no release date confirmed. |
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| Issue | Date Identified | Resolution Date/ Tested Date |
|---|---|---|
Message “Resubmissions are allowed for this assignment until the due date passes. Any and all marks will be deleted when or if the paper is resubmitted. Would you like to continue?” | Unknown | |
Submission titles containing a forward slash ( / ) or quotation marks ( " ) will not submit properly | Unknown | |
| The submission count doesn't increment each time you resubmit a document to a submisison inbox | Unknown |
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