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Current Status: |
 | Service available |
 | Service available but with some issues |
 | Service unavailable or experiencing major issues |
Tweets relevant to the UK service (which UCL uses) are prefaced by 'TurnitinUK'
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Turnitin Known Issues
| Issue | Date Identified | Status | Workaround |
|---|---|---|---|
| When setting the restrict access criteria for a Turnitin assignment to user based restrictions, it treats tutor and course administrators like students. | 2016 | Raised with Turnitin support | If you set restrict to students with a certain email, it is also necessary to add the tutor/ course administrator email. |
| Submitting .docx created in Office 365 files does not always submit to Turnitin. Despite receipt number being generated. The following advice has been circulated via the HELF (JISC Heads of E-Learning Forum) Turnitin mailing list, 'We have confirmed that one cause of failed/corrupted submissions is the result of students submitting Word dcuments created using Word Online (Office 365). Those documents saved as PDF before submission seem to work.' Re-saving the document in normal 'desktop' Word will also fix this issue. | 2016 | Raised with Turnitin support | Open and save the file from Windows desktop Office software. Save as PDF. From Turnitin "As discussed, this assignment is set to allow any file type. This means that some submissions that have been made will not be able to generate an originality percentage and may show as pending as we are unable to extract the text to generate a report. |
| Sometimes marks in the assignment don't transfer into the gradebook | Unknown | Raised with Turnitin support | This occurs when the Turnitin assignment in Moodle does not syncronise with the Turnitin database. Clicking on Edit Settings for the assignment and clicking Refresh all Grades from Turnitin should sync them. |
There is an issue with PeerMark that if a student starts a review but does not submit it before the due date they will appear as 'submitted' after due date, but this is not reflected in the downloadable spreadsheet of scaled responses, as attempt was never officially submitted.Therefore the number of submission in the spreadsheet will not reflect the number displayed in PeerMark. This can be identified by seeing if the students review submission date was the same as due date. | Raised with Turnitin support | Be aware of this possible discrepancy if you use the downloadable spreadsheet. | |
| An anonymous assignment is created with only one part. After creation, the course admin or tutor adds one of more new parts to the assignment. When the students begin to submit to the secondary parts, their names are shown despite the post date not being reached. | Raised with Turnitin | If multiple part anonymous assignment is required, ensure all parts are set up at the time of assignment creation. | |
PeerMark: A bug has been identified in the Peer Assignment distribution. Due to this bug, it is not possible to guarantee the even distribution of Peer reviews between students when the feature "automatic distribution of papers" is selected during the assignment's creation. Also, some students will be able to complete more reviews than those assigned to them. | 7 Feb 2017 | Raised with Turnitin | Turnitin's engineering department is working on a fix. But, as a workaround, instructors are able to manually pair students when creating the assignment in order to guarantee a more even distribution. Alternatively, consider using Moodle Workshop for peer assessment. |
| Deletion/bin icon not working for some users. When clicked, nothing happens. | Raised with Turnitin | Clear browser cache- this should fix the problem. If this does not work, please email digi-ed@ucl.ac.uk with the module code and paper ID for deletion. | |
| Digital receipts being generated for students who have not submitted. This happens when the grader accidentally clicks on the grade pencil next to a students' name in the submission inbox. | To be fixed July 2017 | Avoid clicking the grading pencil for students who have not submitted. A warning is generated when you do click on the icon. |
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