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The table provides practical examples of how technology can help you enhance feedback practice. Within each example there is information about which platform at UCL is suitable and whether the method is appropriate for large classes with links to supporting guidance and, where available, case studies. Whilst many of the suggestions are not necessarily more time consuming even for large cohorts, staff may need additional support in changing practice.
In this table you will find entries marked 'C' which indicate that they are provided centrally by the institution for all to use. Those marked with a 'D' require local approval and procurement at departments or Faculty level. If you are interested in exploring any of those marked with 'D' you are advised to speak to your departmental education leadership team. This is because assessment and feedback are a priority for UCL and work in this area is being progressed through Faculty and Departmental Education Plans (FEPs and DEPs), overseen by the Office of UCL Vice Provost (OVP) Education and Student Experience.
Example | Method | Suitable for large cohorts | Supporting technologies at UCL | |
AI as a feedback partner | AI content generators can be used as 'feedback partners', engaging students in critical dialogue with the AI outputs and honing their ability to ask key questions and evaluate responses (for accuracy, quality, ethical values and so on). Allowing students to generate their own feedback by comparing their work against a range of AI outputs can help them develop self-efficacy. | Yes
| Depending on your purposes, a range of AI content generators that can be used. You can find information on AI tools in the UCL Generative AI hub. | |
Audio and Video Feedback | Audio and video can often convey more engaging, nuanced and personalised feedback than written comments. It can also include a larger quantity of information, without being more time consuming to produce (Huang et al as cited in Payne, 2021). Whilst written comments are extremely valuable, studies show that students rate the overall quality of video/audio feedback more highly than text based. You could consider using audio and video to complement written comments in order to expand on potentially ambiguous or complex areas, highlight common themes for the whole class or use screencasts to talk through an exemplar, demonstrating areas for improvement. | Yes |
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Automated feedback in online quizzes | Online quizzes can be used for diagnostic tests and provide feedback to students on their performance, helping them identify areas of improvement. The level of nuance and functionality depends on the software used. | Yes |
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Automated feedback for written assignments | To date there is no software that can produce in-depth and personalised feedback on written assignments or other submission formats, but some can cover the more general areas or provide some efficiencies. |
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Collaborative Tools | Collaborative tools can be used as group assignments, enabling real-time feedback and collaboration. When using group assignments, it is also important to provide guidance for students on how to engage. | Yes, but students will need to be divided into groups. |
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Feedback Analytics | Feedback analytics help identify patterns in how students respond to feedback. You can use this data to inform and refine your feedback strategies. | Yes | Currently there are no analytic tools available at UCL but this is an area for development. | |
Feedback Dashboards | Feedback dashboards aggregates feedback data, making it easier to track and assess student progress. | Yes | My Feedback (C) currently has limited functionality in this area. It displays Moodle and Turnitin assignment feedback for students and staff to view in one location. It only links to Turnitin as displaying comments is not enabled. | |
Feedback Tracking and Timelines | It is important to set clear expectations for students about when and how they can expect to receive feedback. | Yes | There are not yet any centralised tools available to allow tracking of the timing and distribution of feedback to ensure consistency and fairness but research in this area is underway. The School of Pharmacy have implemented their own feedback tracker – see case study below. Simply using the VLE (Moodle) effectively for communication about how and when feedback will be provided will go a long way to supporting students. Handbooks could be provided in Moodle's Book resource (C) to make navigation easier and to allow for more visual and engaging presentation with links to guidance. Case study Enhancing the Student Experience with a Feedback Tracker by Adam Phillips, Head of Digital Education for the School of Pharmacy | |
Feedback Workshops and Tutorials | Develop video or interactive tutorials on providing and receiving feedback. You could:
| Yes |
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Online discussion forum | Discussion forums can be set up to allow students to post questions related to assignments or course content. Forums encourage peer-to-peer feedback, reducing tutor workload while promoting collaborative learning. | Yes, but best to create smaller groups to facilitate discussion. |
Case study Assessing online discussion forum posts, Rochelle Burgess (UCL Institute for Global Health). | |
Online Surveys | Online surveys can help you gather insights on the effectiveness of your feedback methods and areas for improvement. Participation will be much enhanced by carrying out activities in class. | Yes |
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Peer Review and Self-Assessment | Students can provide feedback to their peers, reducing tutors' workload while promoting student engagement, critical thinking, collaborative learning and helping students see different perspectives. It also prepares students for the real-world skill of giving and receiving feedback. You can employ peer evaluation tools that allow students to assess and provide feedback on group projects or presentations. | Yes, but does need academic support and oversight.
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Portfolios | You can use portfolios to collect and reflect on feedback during the course of a semester. This can either be as part of ongoing project where work is submitted and feedback on that provided within the portfolio OR it can be simply a reflective tool for students to collect and comment on their feedback. This could be used as part of the assessment process – demonstrating how they use feedback effectively. | Yes, but would need a large tutor team to support and assess. |
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Rubrics and Grading Templates | An assessment rubric is a grading template, aligned to course objectives and is used in the process of assessing student work.
| Yes |
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Virtual Office Hours | Students can ask questions and seek clarifications in real-time, making the feedback process more interactive. Also, students can see what other students are asking. | Yes, but might be more manageable if you divide into smaller groups. | Virtual office hours can be provided via MS Teams (C) for video conferencing or chat. You can just provide times and one Teams link which can be used for each session. |
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- Nicol, D. 2009, Centre for Educational Development Reflections on Assessment and Feedback (May 2009 conference publication), Queen's University Belfast
- Payne, A. 2021 (preprint) Technology-Enhanced Feedback in Higher Education: Source-Recipient Relationships in a New Dialogic Paradigm
- Sharma, R. et al (2016) Impact of self-assessment by students on their learning. International Journal of Applied Basic Medical Research. Jul-Sep;6(3):226-9
- Winston, N. and Boud, D. (2022): The need to disentangle assessment and feedback in higher education in Studies in Higher Education Volume 47. Issue 3
- Winstone, N. and Carless, D. (2020) Designing Effective Feedback Processes in Higher Education: A Learning-Focused Approach, Abingdon: Routledge, 208pp. Available to download under creative commons licence