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- Never answer a question by email (unless it's personal) > you should reply is "post this to the forum" Why? Because 359 other students have the same question
- Respond to general questions quickly
- Respond to course work related questions more slowly or better still with "anyone out there have any suggestions?" > You don't really explain the material until you explain it to someone else.
- Post regularly to the Learning Exchange and encourage students to do the same
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