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Lecturecast - Known Issues

Lecturecast - Known Issues

Owned by jill reese

Ongoing


Updated: 16:00 8th November 2024


Lecturecast Embeds in Moodle Error:

Staff and students have reported seeing an error message for embedded Lecturecast recordings in Moodle. 

There is a workaround for this issue which involves changing the embed link.

The original embed links are in the format:
      href="https://moodle.ucl.ac.uk/filter/echo360/lti_launch.php?url=etc-etc"

In order to make these work, you need to add the word tiny (without making it bold), so you get:
    href="https://moodle.ucl.ac.uk/filter/echo360tiny/lti_launch.php?url=etc-etc"

There is no html view on the TinyMCE text editor, so you need to select Tools > Source code:


The Digital Learning Environment team is investigating this issue to see if the workaround can be applied across Moodle systematically. In the meantime, if this workaround does not solve your issue please fill out this MyServices form.



Resolved

Updated: 11:00 6th November 2024

Lecturecast Scheduler Service unavailable during CMIS/CMIS Go and Online Timetable maintenance

Lecturecast Scheduler is currently unavailable due to CMIS/CMIS Go and Online Timetable maintenance. Please see ISD news page for updates: 
https://www.ucl.ac.uk/isd/news/2024/oct/update-30-october-2024-930am-cmiscmis-go-and-online-timetable-unavailable-29-october

All scheduled captures will proceed as expected.  

We will monitor Lecturecast Scheduler and update this page should there be any changes to the service or to the CMIS/CMIS Go maintenance timeframe.

Please raise a ticket via MyServices for any urgent schedules taking place on the 30th and 31st October with the following details: 

  • Module code 
  • Event Title 
  • Room name 
  • Start date 
  • Start time 
  • Duration 
  • Special requests such as live streaming, changes to presenter view or auto-availability to students.

Update 9:00 06 August:

Direct Login to Echo360 is working now.

Summary:

Users are experiencing login difficulties with Echo360 (echo360.org.uk). Attempting to log in results in the error message: "Identity provider was not found."

Workaround:

To access Echo360, please log in to your Moodle course and click the Lecturecast link within Moodle. This method allows you to bypass the login issue and access Echo360 successfully.


 Lecturecast Scheduler unavailable during planned server maintenance - 5-7 August 2023 - RESOLVED 7 August 2023
 Lecturecast: Changes to Safari cookie settings recommended if experiencing playback issues in browser.

Some Safari users are unable to return to previously watched videos.

Workaround

Please change the cookie settings in Safari following this guidance provided by Echo360, the platform used for Lecturecast. Alternatively, please use another browser such as Chrome or Firefox. 

UPDATE 8:00 07 August 2023:

The planned maintenance is still ongoing and Lecturecast Scheduler will not be available until 2pm Monday 7 August 2023.  


Summary 

Lecturecast Scheduler will be unavailable during the planned server maintenance on Saturday 5th August 2023 from 8:00am to 3:00pm.

Users will not be able to schedule new events during the maintenance window but all previously scheduled captures will proceed as expected.


Workaround

We will monitor the service and update this page should there be any changes. 

All previously scheduled captures will proceed as expected but please email us at lecturecast@ucl.ac.uk if you have any queries, concerns or for any urgent schedules taking place on 7 and 8 August with the following details: 

  • Module code
  • Event Title
  • Room name
  • Start date
  • Start time
  • Duration
  • Special requests such as live streaming, changes to presenter view or auto-availability to students


 Lecturecast Scheduler unavailable during CMIS/Timetable maintenance - 20/24 July 2023 - RESOLVED 24 July 2023

Resolved

Lecturecast Scheduler is working as expected since the completion of CMIS/Timetable maintenance work.

Update 8:30am 24 July 2023: The planned CMIS/Timetable maintenance has overrun and Lecturecast Scheduler will not be available until 2pm Monday 24 July 2023.

Lecturecast Scheduler will be unavailable during the planned CMIS/Timetable maintenance from 8am Thursday 20 July to 12pm Saturday 22 July 2023.

Users will not be able to schedule new events during the maintenance window but all previously scheduled captures will proceed as expected.

We will monitor Lecturecast Scheduler and update this page should there be any changes to the service or to the maintenance timeframe.

Workaround

Please email us at  lecturecast@ucl.ac.uk  if you have any queries, concerns or for any urgent schedules taking place on 24 and 25 July with the following details: 

  • Module code
  • Event Title
  • Room name
  • Start date
  • Start time
  • Duration
  • Special requests such as live streaming, changes to presenter view or auto-availability to students
 Lecturecast Scheduler unavailable during SITS/Portico maintenance - 5pm 14 April to 10am Monday 17 April - RESOLVED 17 April 2023

Resolved

Lecturecast Scheduler is working as expected since the completion of the SITS/Portico Upgrade.


Summary

Lecturecast Scheduler will unavailable during the planned SITS/Portico maintenance from 5pm Friday 14 April to 10am Monday 17 April. Please see ISD news page for updates: https://www.ucl.ac.uk/isd/news/2023/apr/portico-unavailable-5pm-friday-14-april-10am-17-april-2023 

Scheduled captures will proceed as expected.  

We will monitor Lecturecast Scheduler and update this page should there be any changes to the service or to the SITS/Portico maintenance timeframe. Please email lecturecast@ucl.ac.uk for any urgent schedules taking place 17 April with the following details: 

  • Module code 
  • Event Title 
  • Room name 
  • Start date 
  • Start time 
  • Duration 
  • Special requests such as live streaming, changes to presenter view or auto-availability to students.
 Lecturecast planned maintenance – 5-6 April 2023 - RESOLVED 6 April 2023

Resolved

Lecturecast (Echo360) planned maintenance was completed successfully without any disruption or outage to the the service.


Summary

Lecturecast (Echo360) will be undergoing essential system maintenance between 10:00am Wednesday 5th April and 5:00pm Thursday 6th April 2023.

Some users of the platform may experience connection and/or authentication errors during the maintenance window when accessing Lecturecast/Echo360 via Moodle.

Reconnection should occur automatically and we do not anticipate any disruption or outage to the service while this maintenance is being performed.


Workaround

We will monitor the service and update this page should there be any changes. If you have any queries, concerns or need any further information, please email us at lecturecast@ucl.ac.uk 


 Lecturecast Scheduler: Service is unavailable and being investigated - 28 March 2023 - RESOLVED 28 March 2023


Login access to Lecturecast Scheduler was restored after a fix to changes to the UCL-wide single sign on (SSO).

Summary

Lecturecast Scheduler is currently unavailable. Technical teams are urgently investigating.

Any previously scheduled captures will proceed as expected.

Workaround

Please email lecturecast@ucl.ac.uk for any urgent schedules taking place on 28 and 29 March with the following details:

  • Module code
  • Event Title
  • Room name
  • Start date
  • Start time
  • Duration
  • Special requests such as live streaming, changes to presenter view or auto-availability to students
 Lecturecast planned maintenance – 9-10pm Wednesday 22 March 2023 - RESOLVED 22 March 2023

Resolved

Lecturecast planned maintenance was completed successfully on 22 March 2023.


Summary

Echo360, the third-party platform for Lecturecast, will be undergoing routine maintenance for approximately one hour at 9pm Wednesday 22 March 2023.

Users of the platform may experience connection and/or authentication errors while this maintenance is being performed but reconnection should occur automatically. 

Any previously scheduled captures will proceed as expected. 

Workaround

We will monitor the Lecturecast service and update this page should there be any changes. If you have any queries or need any further information, please email us at lecturecast@ucl.ac.uk 

 Lecturecast Scheduler: Connection timeouts due to networks issue being urgently investigated 6 March 2023 - RESOLVED 6 March 2023

UCL Networks resolved and access restored.


Summary

Lecturecast Scheduler is experiencing connection timeout issues and may be currently unavailable. Technical teams are urgently investigating.

Any previously scheduled captures will proceed as expected unless recent changes have been made in CMIS/Timetabling that have deleted scheduled captures.

Workaround

Please email lecturecast@ucl.ac.uk for any urgent schedules taking place on 6 and 7 March with the following details:

  • Module code
  • Event Title
  • Room name
  • Start date
  • Start time
  • Duration
  • Special requests such as live streaming, changes to presenter view or auto-availability to students
 Lecturecast planned maintenance – 8:00pm 17th February 2023 - RESOLVED 17th February 2023

Resolved

Lecturecast planned maintenance has been completed successfully on 17th February 2023.


Summary

Access to Lecturecast will be ‘at risk’ between 8:00pm Friday 17th February and 12:00am Saturday 18th February 2023 to carry out essential system maintenance.

Minor service disruption is expected and you may experience connection and/or authentication errors when accessing Lecturecast to play/upload/edit media content.

Lecturecast Scheduler will be unavailable and you will not be able to schedule/update events during the maintenance window.

Any previously scheduled captures will proceed as expected and access will be fully restored by 12:01am on Saturday 18th February.

Workaround

We will monitor Lecturecast and update this page should there be any changes to the service. If you have any queries or need any further information, please email us at lecturecast@ucl.ac.uk