TI4 Operational Activities

• Outcome Description:  

  • FOR WHO: Staff, students all stakeholders of DLE systems/platforms and integrations

  • WHAT: Providing support, maintenance, development and testing of the DLE platforms, in partnership with hosting partners, 3rd party product vendors across both product software, infrastructure and DEV/OPS implementations.

  • WHY (Business Value): Ensuring business continuity, security of service, scalability and performance for core systems

• Dependencies

  • Catalyst IT, Internal product resources, specialist skill sets as required

• Risks:

  • Lack of internal resource

• Outcome Deliverables EPICs:

TI4

• DLE Operations - CTP-2522

  • What: FR, CIs, Moodle releases, Monthly Manual patching, Service Health Reviews - Schedule & docs, etc.

  • Why: Day-to-day operational support and monitoring are essential to maintain a complex system such as Moodle and ensure value for stakeholders.

  • Dependency: Catalyst/Vendor resource / Risk: The product requires an additional member of staff within this team area to support our services.

• PILOT preparation - SITS Grade integration - CTP-2519

  • What: Prepare for a pilot which will take place in TI1 2023-24. In scope: prep documentation, stakeholder engagement with Kirsten Hamilton & team, Fix compatibility issues with Moodle 4.2

  • Why: ???.

  • Dependency/ Risk: ?

• WIKI stability / re-hosting - CTP-2459

  • What: We need to migrate our on-prem wiki application to AWS. On-prem infrastructure has proven to be unreliable, a problem ticket has been logged to that effect - https://ucl--bmcservicedesk.vf.force.com/apex/RemedyforceConsole?sfdc.tabName=01r20000000G9yd#

  • Why: ISD is driving the case for applications to move away from Shibboleth to Azure SSO. Shibboleth will no longer work after 31st March 2023. Full details can be found here.  Azure AD SSO  Our following services currently use Shibboleth for login authentication.

  • Dependency: ? / Risk: ?