Getting Help

If you can't login...

If you are having problems logging into your Zoom account please contact zoomsupport@ucl.ac.uk

Need urgent support during a live session?

See the Audiovisual help page.

Other issues...

For other support issues please see UCL's Zoom guidance SharePoint Site and/or the Zoom help center.

FAQ

Find answers to the most common Zoom questions.

Want to talk about synchronous teaching?

If you're a member of staff and would like to discuss how you can use Zoom in your teaching practice, please contact the Digital Education team: digi-ed@ucl.ac.uk

Official Zoom Training

Although comprehensive, these resources don't cover local variation in UCL's provision. Although UCL's version of Zoom has only minor alterations so they should be 99% accurate. Note: UCL has switched off the file sharing functionality due to security risks.

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