Troubleshooting and FAQs (Participant) for Zoom

Owned by Eliot Hoving
Last updated: Sept 09, 2020
1 min read

The most common problems are in relation to connection or audio visual setup.

 I cannot connect to the session
  • Check the session's scheduled start time;
  • The session may not start until the Host has joined.
 I am trying to connect as a guest and I cannot join the session
  • Double-check that you have the correct link or session ID;
  • Double-check that you have the correct pass-code (if one is set for the session);
  • You may need to sign in to Zoom;
  • You may have been placed in the Waiting Room, and will need to wait until the Host approves your entry. 
 I am having problems with the camera/microphone
  • If in a meeting, click the arrow next to Start Video / Stop Video;
  • Select Video settings;
  • From the settings menu, you can also select Audio in the right hand menu to view Audio settings;
  • Try selecting the correct camera or microphone from the drop down;
  • If you are still having issues, click the trouble shooting link for more guidance. 
 I am not able to share audio/video
  • Ask your tutor to confirm that you have been granted audio/video permissions for that session.
 My connection keeps dropping
  • Check wireless settings;
  • Switch to a wired rather than a wireless connection if possible.

Note that UCL staff cannot support/address local connectivity issues.

 I keep seeing a spinning wheel and the session does not start
  • Please check that your browser's ad blocker isn't blocking cookies from Zoom, and/or whitelist these cookies as they are essential for running the session.
 Where can I get more help?