The most common problems are in relation to connection or audio visual setup.

I cannot connect to the session

I am trying to connect as a guest and I cannot join the session

Double-check that you have the correct link or session ID;
Double-check that you have the correct pass-code (if one is set for the session);
You may need to sign in to Zoom;
You may have been placed in the Waiting Room, and will need to wait until the Host approves your entry.

I am having problems with the camera/microphone

If in a meeting, click the arrow next to Start Video / Stop Video;
Select Video settings;
From the settings menu, you can also select Audio in the right hand menu to view Audio settings;
Try selecting the correct camera or microphone from the drop down;
If you are still having issues, click the trouble shooting link for more guidance.

I am not able to share audio/video

Ask your tutor to confirm that you have been granted audio/video permissions for that session.

My connection keeps dropping

Note that UCL staff cannot support/address local connectivity issues.

I keep seeing a spinning wheel and the session does not start

Please check that your browser's ad blocker isn't blocking cookies from Zoom, and/or whitelist these cookies as they are essential for running the session.

Where can I get more help?

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