Users have been unable to use the "Download Selected Grademark Files" function in Turnitin Assignments, as the pop-up window stays blank stuck on "Please wait while your download is being prepared" after clicking Download.

This issue has now been fixed by Turnitin. These bulk files are now available to download by either leaving the pop-up window open and waiting for the zip file to be compiled there to download, or by downloading the zip file from the 'Messages' tab. However, there does seem to be a caching issue when it comes to the download showing in the 'Messages' tab, if the download does not show there then you will need to log out and back in again for it to show. Turnitin have a ticket in place to address this at the earliest opportunity.

Users have received the following error when trying to submit to group assignments

This error is caused when a group with visibility set to "Hidden" or "visible only to members" is created in a course, it can prevent group submissions from being possible on the course. The error occurs whether or not the group is actually associated with the group submission.

Moodle have fixed this issue(MDL-79635), and UCL now has this fix.

As an immediate workaround, users should delete any groups with "hidden" or "visible only to members" visibility. Instead user overrides may be more appropriate to manage extensions.

If you search or filter a course Gradebook, and try to update a grade, you will receive the error message: "Exception - Call to a member function get_decimals() on null". 

This occurs when the list of students have been filtered using the search input box and the student appears on page 2 or higher on the unfiltered list.

This is a known issue with Moodle.

Workaround: Navigate to the student using the pagination options at the bottom of the Gradebook. Do not use search or any filters. You will be able to update the grade as normal.

Some users reported that Question Banks, particularly those with large amounts of questions, were experience slow load times.

Our developers are investigating this issue. As a workaround, we have disabled Question Bank statistics to improve the load time of Question Banks. This means you will no longer be able to see statistics on question performance e.g.

Users encounter the error message "Invalidrecord".

Our developers have resolved this issue.

When moving blocks on a course, it is possible to accidently move or drag a block into the calendar drawer. If you notice a block you moved no longer displays, and cannot be re-added, check the calendar drawer. 

1. Turn on editing mode.
2. Click the calendar drawer icon in the navigation bar. You should see the calendar block and any other blocks open up in the drawer. 
3. Click the crosshair icon to move your block back to the main block region.

Our developers have resolved this issue.

Some users are reporting that when searching for a course, they receive the following error message:

Our developers have resolved the issue. 

Depending on the course being rolled over, the Moodle course rollover process may suggest an invalid course module.

Our developers are working to improve the validation of the auto-suggest feature.

If you encounter issues rolling over your course, please contact IT services. 

fixed on 18/08/2023

Where a course in the grid format is rolled over, the images on each section card are deleted in the new version of the course.

Our developers are currently investigating this issue.

The immediate workaround is to re-added images to the new course after the rollover.

Where a URL is created to an online PDF, the icon will not display clearly.

Some users have reported an error message when logging into Moodle.

Our developers are investigating this issue. It only impacts the dashboard page of Moodle. For an immediate workaround, please go to https://moodle.ucl.ac.uk/my/courses.php to access your courses, and do not use the Home button, top left of screen.

This issue is now resolved.

The sharing cart plugin displays incorrectly outside of the block limits.

The Icon for reading lists does not display

This issue was fixed on 27/07/2023. incorrect link within code

Upon selecting the Course Rollover Action from the Course/More Dropdown - you are presented with a error reading database.

Product team are aware and are working to resolve this, in the short term the function has been disabled to enable to team to work on the issue.

Update 27 Jul 2023 Issue resolved at 13:30pm

Update 12/12/2022 - Issue Resolved.  We shall continue to monitor this.  Please report further issues to digi-ed@ucl.ac.uk 

Due to an authentication issue, some staff are currently unable to create new Zoom activities from within Moodle. Staff and students should be able to join existing meetings as normal.

Our technical teams are investigating as a matter of urgency, and will provide updates as soon as they know more.  In the interim, if you urgently need to create a new Zoom meeting in the next few days, please contact:

digi-ed@ucl.ac.uk

from your UCL email account account with the Moodle course title / url.