Known Issues - Moodle

Ongoing - Moodle 23-24

Moodle arrow menu icons incorrectly display

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On certain pages such as when creating Moodle groups, the arrow menu icons do not display correctly. Additional HTML is shown as per the image below.

The Digital Learning Environments (DLE) team has implemented a fix for the issue that should be available shortly. 

Moodle footer displays incorrectly on assignment pages

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When viewing a Moodle assignment page, the Moodle footer may display incorrectly with text going down the page rather than taking up space horizontally in three separate columns.

The Digital Learning Environments (DLE) team is investigating this issue currently. 

Mobile - forum pages freeze when scrolling

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When browsing Moodle on a mobile device or with the UCL Go app, users may find that when viewing a forum digest, the screen freezes and they are unable to scroll further down the page.

The Digital Learning Environments team is investigating this issue.

As a workaround, you can use the Home or My courses buttons to exit out of the forum digest page. To view forum digest pages, it is recommended that you view Moodle on a desktop device.

Gradebook - menu options appear behind last row of Gradebook table

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Drop menus in the Gradebook can appear behind the last row of the Gradebook table.

For example, the menu below should show "user report" under the option "single view for this user" however this option appears behind the last row (in grey) and so cannot be sceen.

The issue has been logged with Moodle to resolve.

MyFeedback report errors

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A number of features have degraded in the MyFeedback tool.

The Print and Export to Excel do not currently work.

Some staff may encounter errors when viewing certain student reports.


The Digital Learning Environment team is investigating these issues and will resolve them as soon as possible.

Flexible format is not optimised for Moodle 4.2 and users may encounter issues.

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The flexible format is not a format maintained by UCL, it is a third-party plugin, which is out of support and will be retired in summer 2024.

Currently, flexible format is not optimised for Moodle 4.2 which is UCL's current version of Moodle. The UCL's Digital Learning Environment team encourages users to use the Topics format instead where possible.

If flexible format is used, users may encounter the following issues:

The new Moodle bulk edit feature is not available for this course format.

Users are unable to drag and drop content using the course index menu (the left hand menu). However they should still be able to move content by:

    1. opening the relevant course, 
    2. turning editing on
    3. opening the relevant section of content, and then
    4. using the cross-hair icons to drag and move content.

When deleting a section, error messages may occur:

The Digital Learning Environment team is investigating the potential for a UCL bespoke format

Tabs course format - no bulk edit feature

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The Tabs format is not a format maintained by UCL, it is a third-party plugin. Currently, the tabs format is not optimised for Moodle 4.2 which is UCL's current version of Moodle. The UCL's Digital Learning Environment team encourages users to use the Topics format instead where possible.

If the tabs format is used, users may encounter the following issues:

The new Moodle bulk edit feature is not available for this course format.

The Digital Learning Environment team is investigating improvements to the tabs format as well as the potential for a UCL bespoke format. 

Students cannot see activities restricted by group when the group has "Group membership visibility" set to "Hidden".

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This issue has been reported to Moodle HQ who are investigating. 

Currently, there is no way to create a "hidden" group. If you use a group to restrict access or filter an assignment, you should name it generically and avoid naming it in any way that might indicate sensitive personal information. 

Duplicate submission deadline for Turnitin assignments on timeline and calendar after editing a part name.

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This issue has been identified as a bug by Turnitin who are investigating. 

Currently, when an assignment part is renamed in the assignment inbox, it may appear as if it has been re-created, and displays in the timeline and calendar as a duplicate. Please report to digi-ed@ucl.ac.uk if you experience this bug.

Resolved

Group submission errors - incorrect number of query parameters

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Users have received the following error when trying to submit to group assignments

This error is caused when a group with visibility set to "Hidden" or "visible only to members" is created in a course, it can prevent group submissions from being possible on the course. The error occurs whether or not the group is actually associated with the group submission.

Moodle have fixed this issue(MDL-79635), and UCL now has this fix.

As an immediate workaround, users should delete any groups with "hidden" or "visible only to members" visibility. Instead user overrides may be more appropriate to manage extensions.

Moodle: 31/08/23 - Updating grade in the gradebook shows error: "Exception - Call to a member function get_decimals() on null" 

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If you search or filter a course Gradebook, and try to update a grade, you will receive the error message: "Exception - Call to a member function get_decimals() on null". 

This occurs when the list of students have been filtered using the search input box and the student appears on page 2 or higher on the unfiltered list.

This is a known issue with Moodle.

Workaround: Navigate to the student using the pagination options at the bottom of the Gradebook. Do not use search or any filters. You will be able to update the grade as normal.


Moodle: 18/08/23 - Question Bank Statistics disabled

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Some users reported that Question Banks, particularly those with large amounts of questions, were experience slow load times.

Our developers are investigating this issue. As a workaround, we have disabled Question Bank statistics to improve the load time of Question Banks. This means you will no longer be able to see statistics on question performance e.g.

Question bank statistics

Moodle:18/08/2023 - Boards activity - error

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Users encounter the error message "Invalidrecord".

Our developers have resolved this issue.

Moodle: 18/08/23 Blocks appear in calendar drawer

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When moving blocks on a course, it is possible to accidently move or drag a block into the calendar drawer. If you notice a block you moved no longer displays, and cannot be re-added, check the calendar drawer. 

  1. Turn on editing mode.
  2. Click the calendar drawer icon in the navigation bar. You should see the calendar block and any other blocks open up in the drawer. 
  3. Click the crosshair icon to move your block back to the main block region.

Calendar drawer icon is located in navigation bar.


Our developers have resolved this issue.

Moodle: 18/08/23 Course search error

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Some users are reporting that when searching for a course, they receive the following error message:


Our developers have resolved the issue. 

Moodle: 10/08/23 - Course rollover

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Depending on the course being rolled over, the Moodle course rollover process may suggest an invalid course module.

Our developers are working to improve the validation of the auto-suggest feature.

If you encounter issues rolling over your course, please contact IT services

fixed on 18/08/2023

Moodle: 10/08/23 - Grid course format - rollover of a course removes images

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Where a course in the grid format is rolled over, the images on each section card are deleted in the new version of the course.

Our developers are currently investigating this issue.

The immediate workaround is to re-added images to the new course after the rollover.

Moodle: 27/07/23 - URL icon doesn't always display correctly

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Where a URL is created to an online PDF, the icon will not display clearly.

Moodle: 10/08/23 - Homepage error

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Some users have reported an error message when logging into Moodle.

Our developers are investigating this issue. It only impacts the dashboard page of Moodle. For an immediate workaround, please go to https://moodle.ucl.ac.uk/my/courses.php to access your courses, and do not use the Home button, top left of screen.

This issue is now resolved.

Moodle: 27/07/23  - Sharing Cart Plugin - Block Displays incorrectly

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The sharing cart plugin displays incorrectly outside of the block limits.


Moodle: 27/07/23 - Reading List Icon does not display

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The Icon for reading lists does not display

This issue was fixed on 27/07/2023. incorrect link within code

Moodle:  27/07/23  - Course Rollover Action Returns - Error Reading Database

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Upon selecting the Course Rollover Action from the Course/More Dropdown - you are presented with a error reading database.

Product team are aware and are working to resolve this, in the short term the function has been disabled to enable to team to work on the issue.

Update Issue resolved at 13:30pm

Moodle: December 2022 Issue creating Zoom activities

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Update 12/12/2022 - Issue Resolved.  We shall continue to monitor this.  Please report further issues to digi-ed@ucl.ac.uk 

Due to an authentication issue, some staff are currently unable to create new Zoom activities from within Moodle. Staff and students should be able to join existing meetings as normal.

Our technical teams are investigating as a matter of urgency, and will provide updates as soon as they know more.  In the interim, if you urgently need to create a new Zoom meeting in the next few days, please contact:

digi-ed@ucl.ac.uk

from your UCL email account account with the Moodle course title / url.