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Troubleshooting
Why do I get a ‘Read-only’ message when I try and access a Turnitin assignment?
Every class created on Turnitin has an end date. This is usually 6 months after the Post date of the lastest assignment in the Moodle course. When the end date is reached, the class expires and is limited to read-only access. Students and Tutors will no longer be able to submit papers, peer reviews or mark any of the papers using GradeMark.
How do I change the class from ‘Read only/expired ’ to ‘active’?
1. Login to Moodle
2. Navigate to the relevant Moodle course
3. Open the relevant Turnitin assignment on the course
4. Edit the Post Date to a date in the future. This will cause the class end date to be extended so the class becomes active again
Why do I get an error when I bulk download Turnitin assignments in Moodle?
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Why are students sometimes getting email receipts from Turnitin when they haven't submitted anything?
If a tutor clicks on the grade pencil icon next to a student's name in a Turnitin inbox when they haven't submitted anything, the student receives an email 'digital receipt' with paper ID. Turnitin are aware of this issue and the Digital Education Services team have asked them to resolve it.
How do I allow students to submit scanned work to Turnitin?
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