We are working to resolve an issue whereby course admins receive the following error when accessing a Moodle Workshop.

Students may also receive the following error when attempting to access Moodle Workshops.  

Update:  The grid format display issue is resolved, however we have received reported incidents of the section totals being reduced to 1, with the appearance of orphaned sections. 

We are investigating this as a matter of urgency.  In the meantime, changing the number of sections back to the original amount via the course settings may provide a temporary fix.

You can change the number of sections via the course ‘Settings’ at the top of the course page.  

Staff have reported issues with the Grid format display in Moodle, such as the example below. 

The links to course content still work, but until the format is fixed the only way to fix the display is by changing the course format to a suitable alternative such as Custom. If you would like to keep the covering images for different sections, changing format risks losing them so we would advise you to download and save them until the course can be changed back to Grid format.

The Digital Learning Environment team is investigating this issue and will resolve it as soon as possible.

A number of features have degraded in the MyFeedback tool.

The Print and Export to Excel do not currently work.

Some staff may encounter errors when viewing certain student reports.

The Digital Learning Environment team is investigating these issues and will resolve them as soon as possible.

Some staff and students have reported an error message "An internal error occurred in the completion system. (System administrators can enable debugging information to see more detail.)" when accessing certain courses or logging into Moodle.

The DLE team are currently investigating the root cause of this issue. In the meantime the workaround is turn Completion tracking off and on again. You can do this by going to the course's Settings > Completion tracking > Change "Enable completion tracking" to No > Save and display > Go back to the same setting and change it back to Yes > Save and display.

This workaround will not erase any completion data you may have for the course. If the error still occurs after this workaround, please complete a Staff Query Form or Student Query Form on MyServices with the relevant details.

When viewing a single Moodle section, Tutors and Course Administrators are currently unable to edit that section.  

This issue appears related to an analytics plugin.  As a workaround the plugin has been temporarily disabled, and staff should find that editing in Single Section View now works.

This issue has now been resolved, and the plugin has been re-enabled.  

When trying to update VLE with results (marks, feedback) the process fails with the following error:  “Unable to send all results for this form to the VLE (x sent with x errors); please try again.”

The Digital Learning Environment team is aware of this problem. We are currently investigating it and will resolve them as soon as possible.

Until this is fixed, users will need to manually upload grades using manual grade items

When viewing a Moodle assignment page, the Moodle footer may display incorrectly with text going down the page rather than taking up space horizontally in three separate columns.

The Digital Learning Environments (DLE) team is investigating this issue currently. 

On certain pages such as when creating Moodle groups, the arrow menu icons do not display correctly. Additional HTML is shown as per the image below.

The Digital Learning Environments (DLE) team has implemented a fix for the issue that should be available shortly. 

This issue has been reported to Moodle HQ who are investigating. 

Currently, there is no way to create a "hidden" group. If you use a group to restrict access or filter an assignment, you should name it generically and avoid naming it in any way that might indicate sensitive personal information. 

Users have been unable to use the "Download Selected Grademark Files" function in Turnitin Assignments, as the pop-up window stays stuck on "Please wait while your download is being prepared" after clicking Download.

This issue has now been fixed by Turnitin. These bulk files are now available to download by either leaving the pop-up window open and waiting for the zip file to be compiled there to download, or by downloading the zip file from the 'Messages' tab. However, there does seem to be a caching issue when it comes to the download showing in the 'Messages' tab, if the download does not show there then you will need to log out and back in again for it to show. Turnitin have a ticket in place to address this at the earliest opportunity.

Users have received the following error when trying to submit to group assignments

This error is caused when a group with visibility set to "Hidden" or "visible only to members" is created in a course, it can prevent group submissions from being possible on the course. The error occurs whether or not the group is actually associated with the group submission.

Moodle have fixed this issue(MDL-79635), and UCL now has this fix.

As an immediate workaround, users should delete any groups with "hidden" or "visible only to members" visibility. Instead user overrides may be more appropriate to manage extensions.

If you search or filter a course Gradebook, and try to update a grade, you will receive the error message: "Exception - Call to a member function get_decimals() on null". 

This occurs when the list of students have been filtered using the search input box and the student appears on page 2 or higher on the unfiltered list.

This is a known issue with Moodle.

Workaround: Navigate to the student using the pagination options at the bottom of the Gradebook. Do not use search or any filters. You will be able to update the grade as normal.

Some users reported that Question Banks, particularly those with large amounts of questions, were experience slow load times.

Our developers are investigating this issue. As a workaround, we have disabled Question Bank statistics to improve the load time of Question Banks. This means you will no longer be able to see statistics on question performance e.g.

Users encounter the error message "Invalidrecord".

Our developers have resolved this issue.

When moving blocks on a course, it is possible to accidently move or drag a block into the calendar drawer. If you notice a block you moved no longer displays, and cannot be re-added, check the calendar drawer. 

1. Turn on editing mode.
2. Click the calendar drawer icon in the navigation bar. You should see the calendar block and any other blocks open up in the drawer. 
3. Click the crosshair icon to move your block back to the main block region.

Our developers have resolved this issue.

Some users are reporting that when searching for a course, they receive the following error message:

Our developers have resolved the issue. 

Depending on the course being rolled over, the Moodle course rollover process may suggest an invalid course module.

Our developers are working to improve the validation of the auto-suggest feature.

If you encounter issues rolling over your course, please contact IT services. 

fixed on 18/08/2023

Where a course in the grid format is rolled over, the images on each section card are deleted in the new version of the course.

Our developers are currently investigating this issue.

The immediate workaround is to re-added images to the new course after the rollover.

Where a URL is created to an online PDF, the icon will not display clearly.

Some users have reported an error message when logging into Moodle.

Our developers are investigating this issue. It only impacts the dashboard page of Moodle. For an immediate workaround, please go to https://moodle.ucl.ac.uk/my/courses.php to access your courses, and do not use the Home button, top left of screen.

This issue is now resolved.

The sharing cart plugin displays incorrectly outside of the block limits.

The Icon for reading lists does not display

This issue was fixed on 27/07/2023. incorrect link within code

Upon selecting the Course Rollover Action from the Course/More Dropdown - you are presented with a error reading database.

Product team are aware and are working to resolve this, in the short term the function has been disabled to enable to team to work on the issue.

Update 27 Jul 2023 Issue resolved at 13:30pm

Update 12/12/2022 - Issue Resolved.  We shall continue to monitor this.  Please report further issues to digi-ed@ucl.ac.uk 

Due to an authentication issue, some staff are currently unable to create new Zoom activities from within Moodle. Staff and students should be able to join existing meetings as normal.

Our technical teams are investigating as a matter of urgency, and will provide updates as soon as they know more.  In the interim, if you urgently need to create a new Zoom meeting in the next few days, please contact:

digi-ed@ucl.ac.uk

from your UCL email account account with the Moodle course title / url.