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| Issue | Date Identified | Status | Workaround |
|---|---|---|---|
Error when entering Feedback Studio. 'The request failed because of a server error'. | Turnitin Known Issue | Turnitin recommend resubmitting on behalf of the student. (Tutors should ensure they take a screenshot of the original submission date/time prior to resubmitting). | |
| 'Highlight text' of Microsoft Word (.docx) document submissions not showing in Feedback Studio. | 28 Feb 2024 | Raised with Turnitin Support | Submit as PDF file. (If already submitted as Word and issue encountered, the course team can make a note of the student's original submission time, and resubmit/ask them to resubmit as a PDF fie. (PDF can be created using File/Save As in Word). |
| Turnitin - Error when revealing individual identities | April 2024 | Turnitin Support suggest updating our Turnitin plugin. | Error received when 'revealing individual identities' within a Turnitin assignment. However the process does work, and after refreshing the web browser page staff will notice that the identity is revealed. |
| Sometimes marks in the assignment don't transfer into the gradebook | Unknown | Raised with Turnitin Support | This occurs when the Turnitin assignment in Moodle does not synchronise with the Turnitin database. Clicking on Settings for the assignment and clicking Refresh all Grades from Turnitin should sync them. |
PeerMark: A bug has been identified in the Peer Assignment distribution. Due to this bug, it is not possible to guarantee the even distribution of Peer reviews between students when the feature "automatic distribution of papers" is selected during the assignment's creation. Also, some students will be able to complete more reviews than those assigned to them. | 7 Feb 2017 | Raised with Turnitin | Turnitin's engineering department is working on a fix. But as a workaround, instructors are able to manually pair students when creating the assignment in order to guarantee a more even distribution. Alternatively, consider using Moodle Workshop for peer assessment. |
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