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| Issue | Status | Workaround or Reasoning |
|---|---|---|
| Allows Post Date to be sooner than the Due Date. | Expected behaviour | This is a feature which has been introduced by design, as it gives the ability for instructors to provide feedback to students who have submitted an assignment, perhaps a first draft. This will allow students to view initial feedback, continue to progress with their assignment and resubmit their assignment until the final due date. |
| When, as a student, you preview a rubric in Turnitin, the Close button doesn't work in Firefox. | Turnitin unable to fix | Please use the 'Close' link top right of screen instead. |
| Tutor can be submit on behalf of student after due/ post date. | Expected Behaviour | Instructors have the ability to resubmit submit papers after the assignment due date, until the class expires, at which time the class becomes read-only. This option allows instructors to resubmit for a student in case the wrong paper was submitted. |
| Inconsistent upload of Word for Mac files. Sometimes file can be submitted without problems,however, on occasion, Turnitin will fail to process the whole document. | Turnitin unable to fix | Open and save the file from Windows Office software. Save as PDF and resubmit paper. |
| 21/03/18 Missing Line line breaks in FS and issue - shows blank space where next page is meant to be. Issue with using Quckmark tool not working properly | Logged issue with TII gearing | Clearing cache seems to resolve issue with line breakbreaks |
Recently resolved
| Issue | Date Identified | Resolution Date/ Tested Date |
|---|---|---|
Message “Resubmissions are allowed for this assignment until the due date passes. Any and all marks will be deleted when or if the paper is resubmitted. Would you like to continue?” | Unknown | |
Submission titles containing a forward slash ( / ) or quotation marks ( " ) will not submit properly | Unknown | |
| The submission count doesn't increment each time you resubmit a document to a submisison inbox | Unknown | |
| Student can see the blue grading pencil when they look on 'my submissions' tab. Clicking on this will launch the document viewer, but an error will then be generated. | 8/08/2016 | Unknown |
| Export option not working. Raised with TurnitinClicking on the export button leads to an error message: Timeout from upstream server. | ||
Issue: Pasting text into the Feedback comments area from word processers such as Microsoft word causes the screen to freeze and/or only allows a minimal amount of text to be entered ( the limit should be 5000 characters). This is due to extra formatting being pasted into the comments section making it un-editable. Workaround: Text should be pasted from plain text editors such as Notepad or Textedit | 5th March 2018 | 7th March 2018 RF Ticket- 02877310 |
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