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- Go to the Turnitin assignment in Moodle.
- Click on the Submission Inbox tab.
- Click on the similarity score (shown as a % with a coloured bar alongside it)
- Click on the highlighted text in the document that shows a match to another source.
- Click on the name of institution the matching assignment was submitted to (e.g. Submitted to University College London)
- A note will appear explaining that you need to request this document from the author's instructor.
- Click [send a request to view this paper] to submit the request.
- An email will be sent to all instructors connected to that assignment in Turnitin. For an assignment submitted to UCL Moodle that means all course administrators and tutors will receive the request via email.
- If the request is accepted you will receive the paper to your UCL email account. The document will be sent in plain text within the body of the email.
Can I double blind mark work submitted to Turnitin using GradeMark?
There is no way to double blind mark using GradeMark in Turnitin. One way to double mark using GradeMark is to put initials such as M1 and M2 next to comments made by each marker. However, this is not blind as the markers will be able to see the previous markers comments. Students will be able to see these comments when their marks are released, unless they are deleted first.
Why does the Turnitin submission box take so long to load?
The submission inbox can take time to load as it has to synchronise data with the Turnitin servers and check all of the originality reports. This is a particular problem when there’s a high number of students enrolled on a Moodle course. There are two ways to reduce the loading time, either preventing the submission inbox from auto refreshing or setting up multiple inboxes.
To prevent the submission inbox from automatically refreshing each time you enter it, go into the Turnitin assignment and then click the ‘Options’ tab (located next to the Submission Inbox tab). Located the ‘Auto refresh Grade/ Score’ setting, and from the drop down menu (which should be set to ‘Yes, automatically refresh originality scores and grades’ by default) select ‘No, I will refresh originality score and grades manually’. Once you have done this you should click ‘Save Changes’.
NB This will change the setting for the submission inbox for everyone using it. Make sure that other tutors/ administrators know to click ‘Refresh Table’ at the top of the submission table to refresh the grades/ originality reports.
If you set up multiple inboxes then ensure there are no more than 100 students submitting to one submission inbox. You will also need to set up a new Turnitin assignment for each inbox, and clicking the duplicate button will simply produce multiple links to the same inbox.
Can I use Turnitin with Windows 8?
Windows 8 is currently unsupported by Turnitin. Advice to users is to use Internet Explorer in conjunction with Windows 8 for best performance.
Firefox and Chrome do not allow the marker to select text to make comments.
Troubleshooting
Why do I get a ‘Read-only’ message when I try and access a Turnitin assignment?
This may be due to one of the reasons below:
1. Every Turnitin class (moodle course with Turnitin assignments) has an end date. This is usually 6 months after the Post date of the latest assignment in the Moodle course. When the end date is reached, the assignments on the course expire and are limited to read-only access. Student’s and Tutors will still be able to view assignments however they will no longer be able to submit papers, peer reviews or mark any of the papers using GradeMark.
2. UCL is nearing its student limit and requires to ‘free up’ user accounts. We will always communicate details about this.
How do I change the class from ‘Read only/expired’ to ‘active?
There are two ways of doing this depending on the Post date of the assignment you wish to make active.
• If the Post date has passed and anonymity of the assignments has been lifted follow Method 1 below
• If anonymity has to be maintained follow Method 2
Method 1: How do I change the class from ‘Read only/expired’ to ‘active’ for assignments whose Post date has already passed and anonymity has been lifted?
1. Login to Moodle
2. Navigate to the relevant Moodle course
3. Open the relevant Turnitin assignment on the course
4. Edit the Post Date to a date in the future. This will cause the class end date to be extended so the class becomes active again. You should then switch back to the original Post date.
...
I have received a Turnitin 'Paper View Request' what do I do?
When an instructor receives a 'Paper View Request' email from another instructor who is also using Turnitin.
For example, an instructor from another Institution, has a report for one of their students showing a match to a paper that was uploaded to one of their courses.
When an instructor receives one of these requests, they can choose reply to the email, which would give the 'requesting' instructor a copy of the matching paper. But they are not required to reply. They can just ignore the request if they choose. We leave that decision to the Instructor who received the request.
If the instructor replies to the email, the 'requesting' instructor will only get a copy of the matching paper. They receive no other information regarding the student or the instructor.
Can I double blind mark work submitted to Turnitin using GradeMark?
There is no way to double blind mark using GradeMark in Turnitin. One way to double mark using GradeMark is to put initials such as M1 and M2 next to comments made by each marker. However, this is not blind as the markers will be able to see the previous markers comments. Students will be able to see these comments when their marks are released, unless they are deleted first.
Why does the Turnitin submission box take so long to load?
The submission inbox can take time to load as it has to synchronise data with the Turnitin servers and check all of the originality reports. This is a particular problem when there’s a high number of students enrolled on a Moodle course. There are two ways to reduce the loading time, either preventing the submission inbox from auto refreshing or setting up multiple inboxes.
To prevent the submission inbox from automatically refreshing each time you enter it, go into the Turnitin assignment and then click the ‘Options’ tab (located next to the Submission Inbox tab). Located the ‘Auto refresh Grade/ Score’ setting, and from the drop down menu (which should be set to ‘Yes, automatically refresh originality scores and grades’ by default) select ‘No, I will refresh originality score and grades manually’. Once you have done this you should click ‘Save Changes’.
NB This will change the setting for the submission inbox for everyone using it. Make sure that other tutors/ administrators know to click ‘Refresh Table’ at the top of the submission table to refresh the grades/ originality reports.
If you set up multiple inboxes then ensure there are no more than 100 students submitting to one submission inbox. You will also need to set up a new Turnitin assignment for each inbox, and clicking the duplicate button will simply produce multiple links to the same inbox.
Can I use Turnitin with Windows 8?
Windows 8 is currently unsupported by Turnitin. Advice to users is to use Internet Explorer in conjunction with Windows 8 for best performance.
Firefox and Chrome do not allow the marker to select text to make comments.
Troubleshooting
Why do I get a ‘Read-only’ message when I try and access a Turnitin assignment?
This may be due to one of the reasons below:
1. Every Turnitin class (moodle course with Turnitin assignments) has an end date. This is usually 6 months after the Post date of the latest assignment in the Moodle course. When the end date is reached, the assignments on the course expire and are limited to read-only access. Student’s and Tutors will still be able to view assignments however they will no longer be able to submit papers, peer reviews or mark any of the papers using GradeMark.
2. UCL is nearing its student limit and requires to ‘free up’ user accounts. We will always communicate details about this.
How do I change the class from ‘Read only/expired’ to
...
Create a new Turnitin assignment on your Moodle course and then delete it immediately. This will make active all the assignments on that Moodle course.
Why do I get an error when I bulk download Turnitin assignments in Moodle?
If you get the following error when you try to bulk download assignments from Moodle, you are probably not specified as a Turnitin tutor for that Moodle course.
Error: 241
The user does not have the specified role in the class.
To add yourself as a Turnitin tutor for assignments on a particular Moodle course:
- Go to the Turnitin assignment.
- On the Options tab, click on the edit icon alongside Turnitin Tutors.
- Under Turnitin Tutors, select your name from the list and click [Add Turnitin Tutor].
You should now be able to bulk download Turnitin assignments.
Why do I get an "unable to download page" error when I try to download a Turnitin assignment from Moodle using Internet Explorer 8?
This is a known issue with Internet Explorer 8 with no available workaround. Please use Firefox instead or upgrade to Internet Explorer 9.
I get a notice about duplicate copies of a Turnitin assignment with a link to another Turnitin assignment. How do I fix this?
If you restore a backup containing Turnitin assignments or import them from a Moodle course you will see the following warning message:
Duplicate copies of the same Turnitin assignments were found, duplicates occur when one or more Moodle Direct assignment is connected to the same one Turnitin assignment via the Turnitin API. This is known to cause issues, most notably submissions made to one of the duplicates will show up in the submission inbox of the others. To fix this you should either delete the duplicate assignments or reset the course where the duplicate assignments are.
The following duplicates were found:
...
Notice
To fix this you need to either:
- Remove one of these assignments. You can recreate a new Turnitin assignment manually to replace it if required. OR
- Reset your course (with only the default Turnitin reset option selected!) so that Turnitin copies all the assignments on the course and creates new ones. NOTE: *DO NOT do this if you have any current assignments with submissions* anywhere in the course. After you reset, the links to all assignments in the course will be lost and new assignments will be created in their place.
Why do grades I enter in GradeMark not appear in the Submission inbox?
- Go to your Turnitin assignment in Moodle.
- Click on the Options tab.
Check that the Use GradeMark? option is set to* Yes, use GradeMark to grade submissions*. - Click Save Changes.
- Go back to the Submission Inbox.
You will notice that the yellow pencil icon will have changed to a blue pencil indicating that GradeMark is now being used.
Why can't I (or some of my students) see the Turnitin assignments?
The new Turnitin 2 document viewer is not compatible with older versions of Internet Explorer. Use a more recent version of IE8+ or use Firefox instead.
Why won't a student's renamed assignment submission display the new title?
Sometimes students may not name their submission title correctly (forgetting their candidate number, or including their name for anonymous assignments).
When they next upload their assignment they can rename it (providing this is done before the due date).
Turnitin will only display the new assignment title when the next report is generated. As Turnitin will only generate a new report every 24 hours, it may take up to 24 hours for the new assignment title to display.
Why are some of the assignments in my submission inbox appearing twice?
It is possible on occasion, normally due to an error with Turnitin, that assignments within an inbox can appear in duplicate. In this case DO NOT delete either assignment as this will in fact delete both the duplicate and the original. The assignment is not actually duplicated, it simply is displayed as such. To rectify the issue you should display all of the assignments, then filtered by the paper ID. Next scroll down the list looking for duplicates (comparing the final number can be a good way to do this). When you find the duplicate, refresh that assignment by clicking on the refresh icon to the right of it. This will rectify the issue and you should see the number of submitted assignments decrease.
When I click on the pencil icon to view or grade a submission, I get a notice 'Loading error: This paper is not available. M14: 11'
There is currently a bug which will not allow you to access submissions this way. Please click on the title of the submission in the inbox, this will load the paper correctly.
Why are students sometimes getting email receipts from Turnitin when they haven't submitted anything?
If a tutor clicks on the grade pencil icon next to a student's name in a Turnitin inbox when they haven't submitted anything, the student receives an email 'digital receipt' with paper ID. Turnitin are aware of this issue and the Digital Education Services team have asked them to resolve it.
How do I allow students to submit scanned work or images to Turnitin?
Turnitin requires there to be at least 20 words submitted, so if students need to submit scanned work or images you should provide a coversheet containing at least 20 words that students can attach to the start of their scanned PDFs. In order to merge these in to one document students on a PC can use PDFMerge and students on a Mac can use the pre-installed Mac Preview . If you are using Desktop@UCL see: How to merge PDF documents. Note. scanned work or images cannot currently be checked for plagiarism by Turnitin.
I click on the bin icon to delete a student's submission, but nothing happens?
Please clear your browser's cache, this should remedy the problem.
Helping Students
If the assignment is set to Anonymous, how can I contact students who haven't submitted?
Your Turnitin inbox has a 'Notify Non-Submitters' link, which will send an email to all students yet to submit. This may work best when you allow submissions after the Due Date.
However, sometimes it's hard to reach students with email, and for pastoral outreach to happen a member of staff may need to find out who those students are.
- Log in and navigate to the Moodle area with the assignment you need to monitor.
- From the Navigation menu select Reports, and from the Reports sub-menu select Course Participation; the Participation Report page then loads allowing you to filter your search as follows.
- From the Activity Module menu, select the assignment you need to monitor.
- Choose a period of time to 'Look Back' over.
- 'Show Only' student reports.
- And finally, for 'Show Actions' select Post - which will show only students who have uploaded.
- When you're ready, click the Go button; the results then display.
- By clicking each column heading, you can sort the results for Post by Yes or No.
- Once you have identified the students who haven't submitted, the Participation Report gives you the opportunity to select their respective checkbox and send them a message - scroll to the bottom of the Report page for these options.
How do I submit an assignment on behalf of a student?
Note. Course Administrators and Tutors should try to avoid submitting on behalf of a student.
If the assignment is anonymous, a Course Administrator who is not directly involved in marking the student's submission can request the Turnitin Paper ID number and the submission file from the student. The Turnitin Paper ID appears on the assignment upload page to the student. The Course Administrator can then:
- Navigate to your UCL Moodle course.
- Click on the Turnitin assignment to open the Submission Inbox.
- Find the Turnitin Paper ID as provided by the student.
- Click the adjacent submit paper upload icon.
- The student will now see this submission in Moodle as though they had uploaded it themselves.
If the assignment is not anonymous:
- Navigate to your UCL Moodle course.
- Click on the Turnitin assignment to open the Submission Inbox.
- Find the student's name.
- Click the adjacent submit paper upload icon.
- The student will now see this submission in Moodle as though they had uploaded it themselves.
How do students upload an assignment / dissertation to Turnitin?
UCL recommend using Turnitin via Moodle, rather than directly, as it is the easiest way to enable multiple staff to access an assignment.
Note: UCL support staff are unable to support direct access to Turnitin.
The student wiki provides guidance for how students submit.
How do students view their Turnitin assignment grade and feedback in Moodle?
To view Turnitin assignment grades and feedback via Moodle students need to follow these steps:
- Navigate to your UCL Moodle course.
- Click on the assignment.
- Click on the My Submissions tab.
- Your grade will be displayed in the Grade column (alongside the pencil).
- Click on the pencil icon to view any feedback your tutor has left for you within Turnitin. The right-hand column will display any feedback your tutor has left - you can navigate through the different types of feedback using the 3 buttons below this column:
- The 'General comments' button is selected by default and will display any comments the tutor has made about your submission overall.
- Clicking on the second 'QuickMarks' button will show you any in-text comments the tutor has left. Comments within the document (in-text comments) will be also displayed when you place your mouse over the speech bubble icon alongside the highlighted text.
- The third 'Rubric' button will show you how your assignment was graded against each criteria (if used).
- To return to Moodle, close down the assignment window.
How do students resubmit their assignments?
Ensure you setup the assignment to accept multiple submissions and generate multiple reports by setting Report Generation Speed to Generate reports immediately, reports can be overwritten until due date.
In the past, students had to delete old submissions before resubmitting. With the new version of the Turnitin plugin they now just upload over the top of their old submission instead.
NOTE: Once the due date has passed, students will not be able to resubmit. Only those students who have submitted nothing will be able to submit, assuming you have enabled late submissions in the settings. To allow a student to resubmit after the due date, you will need to delete their existing submission first using the delete (rubbish bin) icon and they can then upload another file.
Do students receive an email notification on the Post Date?
No, there is no automatic notification. If you set the Post Date to the expected Post Date, and stick to that, then students will know (from the Turnitin Assignment's landing page aka Summary) when to check back. Otherwise, tutors can always send a News Forum post saying ‘Your marks are now available to view’.
...
‘active?
There are two ways of doing this depending on the Post date of the assignment you wish to make active.
• If the Post date has passed and anonymity of the assignments has been lifted follow Method 1 below
• If anonymity has to be maintained follow Method 2
Method 1: How do I change the class from ‘Read only/expired’ to ‘active’ for assignments whose Post date has already passed and anonymity has been lifted?
1. Login to Moodle
2. Navigate to the relevant Moodle course
3. Open the relevant Turnitin assignment on the course
4. Edit the Post Date to a date in the future. This will cause the class end date to be extended so the class becomes active again. You should then switch back to the original Post date.
Method 2: How do I change the class from ‘Read only/expired’ to ‘active’ for courses that contain assignments that must maintain anonymity?
Create a new Turnitin assignment on your Moodle course and then delete it immediately. This will make active all the assignments on that Moodle course.
Why do I get an error when I bulk download Turnitin assignments in Moodle?
If you get the following error when you try to bulk download assignments from Moodle, you are probably not specified as a Turnitin tutor for that Moodle course.
Error: 241
The user does not have the specified role in the class.
To add yourself as a Turnitin tutor for assignments on a particular Moodle course:
- Go to the Turnitin assignment.
- On the Options tab, click on the edit icon alongside Turnitin Tutors.
- Under Turnitin Tutors, select your name from the list and click [Add Turnitin Tutor].
You should now be able to bulk download Turnitin assignments.
Why do I get an "unable to download page" error when I try to download a Turnitin assignment from Moodle using Internet Explorer 8?
This is a known issue with Internet Explorer 8 with no available workaround. Please use Firefox instead or upgrade to Internet Explorer 9.
I get a notice about duplicate copies of a Turnitin assignment with a link to another Turnitin assignment. How do I fix this?
If you restore a backup containing Turnitin assignments or import them from a Moodle course you will see the following warning message:
Duplicate copies of the same Turnitin assignments were found, duplicates occur when one or more Moodle Direct assignment is connected to the same one Turnitin assignment via the Turnitin API. This is known to cause issues, most notably submissions made to one of the duplicates will show up in the submission inbox of the others. To fix this you should either delete the duplicate assignments or reset the course where the duplicate assignments are.
The following duplicates were found:
...
Notice
To fix this you need to either:
- Remove one of these assignments. You can recreate a new Turnitin assignment manually to replace it if required. OR
- Reset your course (with only the default Turnitin reset option selected!) so that Turnitin copies all the assignments on the course and creates new ones. NOTE: *DO NOT do this if you have any current assignments with submissions* anywhere in the course. After you reset, the links to all assignments in the course will be lost and new assignments will be created in their place.
Why do grades I enter in GradeMark not appear in the Submission inbox?
- Go to your Turnitin assignment in Moodle.
- Click on the Options tab.
Check that the Use GradeMark? option is set to* Yes, use GradeMark to grade submissions*. - Click Save Changes.
- Go back to the Submission Inbox.
You will notice that the yellow pencil icon will have changed to a blue pencil indicating that GradeMark is now being used.
Why can't I (or some of my students) see the Turnitin assignments?
The new Turnitin 2 document viewer is not compatible with older versions of Internet Explorer. Use a more recent version of IE8+ or use Firefox instead.
Why won't a student's renamed assignment submission display the new title?
Sometimes students may not name their submission title correctly (forgetting their candidate number, or including their name for anonymous assignments).
When they next upload their assignment they can rename it (providing this is done before the due date).
Turnitin will only display the new assignment title when the next report is generated. As Turnitin will only generate a new report every 24 hours, it may take up to 24 hours for the new assignment title to display.
Why are some of the assignments in my submission inbox appearing twice?
It is possible on occasion, normally due to an error with Turnitin, that assignments within an inbox can appear in duplicate. In this case DO NOT delete either assignment as this will in fact delete both the duplicate and the original. The assignment is not actually duplicated, it simply is displayed as such. To rectify the issue you should display all of the assignments, then filtered by the paper ID. Next scroll down the list looking for duplicates (comparing the final number can be a good way to do this). When you find the duplicate, refresh that assignment by clicking on the refresh icon to the right of it. This will rectify the issue and you should see the number of submitted assignments decrease.
When I click on the pencil icon to view or grade a submission, I get a notice 'Loading error: This paper is not available. M14: 11'
There is currently a bug which will not allow you to access submissions this way. Please click on the title of the submission in the inbox, this will load the paper correctly.
Why are students sometimes getting email receipts from Turnitin when they haven't submitted anything?
If a tutor clicks on the grade pencil icon next to a student's name in a Turnitin inbox when they haven't submitted anything, the student receives an email 'digital receipt' with paper ID. Turnitin are aware of this issue and the Digital Education Services team have asked them to resolve it.
How do I allow students to submit scanned work or images to Turnitin?
Turnitin requires there to be at least 20 words submitted, so if students need to submit scanned work or images you should provide a coversheet containing at least 20 words that students can attach to the start of their scanned PDFs. In order to merge these in to one document students on a PC can use PDFMerge and students on a Mac can use the pre-installed Mac Preview . If you are using Desktop@UCL see: How to merge PDF documents. Note. scanned work or images cannot currently be checked for plagiarism by Turnitin.
I click on the bin icon to delete a student's submission, but nothing happens?
Please clear your browser's cache, this should remedy the problem.
Helping Students
If the assignment is set to Anonymous, how can I contact students who haven't submitted?
Your Turnitin inbox has a 'Notify Non-Submitters' link, which will send an email to all students yet to submit. This may work best when you allow submissions after the Due Date.
However, sometimes it's hard to reach students with email, and for pastoral outreach to happen a member of staff may need to find out who those students are.
- Log in and navigate to the Moodle area with the assignment you need to monitor.
- From the Navigation menu select Reports, and from the Reports sub-menu select Course Participation; the Participation Report page then loads allowing you to filter your search as follows.
- From the Activity Module menu, select the assignment you need to monitor.
- Choose a period of time to 'Look Back' over.
- 'Show Only' student reports.
- And finally, for 'Show Actions' select Post - which will show only students who have uploaded.
- When you're ready, click the Go button; the results then display.
- By clicking each column heading, you can sort the results for Post by Yes or No.
- Once you have identified the students who haven't submitted, the Participation Report gives you the opportunity to select their respective checkbox and send them a message - scroll to the bottom of the Report page for these options.
How do I submit an assignment on behalf of a student?
Note. Course Administrators and Tutors should try to avoid submitting on behalf of a student.
If the assignment is anonymous, a Course Administrator who is not directly involved in marking the student's submission can request the Turnitin Paper ID number and the submission file from the student. The Turnitin Paper ID appears on the assignment upload page to the student. The Course Administrator can then:
- Navigate to your UCL Moodle course.
- Click on the Turnitin assignment to open the Submission Inbox.
- Find the Turnitin Paper ID as provided by the student.
- Click the adjacent submit paper upload icon.
- The student will now see this submission in Moodle as though they had uploaded it themselves.
If the assignment is not anonymous:
- Navigate to your UCL Moodle course.
- Click on the Turnitin assignment to open the Submission Inbox.
- Find the student's name.
- Click the adjacent submit paper upload icon.
- The student will now see this submission in Moodle as though they had uploaded it themselves.
How do students upload an assignment / dissertation to Turnitin?
UCL recommend using Turnitin via Moodle, rather than directly, as it is the easiest way to enable multiple staff to access an assignment.
Note: UCL support staff are unable to support direct access to Turnitin.
The student wiki provides guidance for how students submit.
How do students view their Turnitin assignment grade and feedback in Moodle?
To view Turnitin assignment grades and feedback via Moodle students need to follow these steps:
- Navigate to your UCL Moodle course.
- Click on the assignment.
- Click on the My Submissions tab.
- Your grade will be displayed in the Grade column (alongside the pencil).
- Click on the pencil icon to view any feedback your tutor has left for you within Turnitin. The right-hand column will display any feedback your tutor has left - you can navigate through the different types of feedback using the 3 buttons below this column:
- The 'General comments' button is selected by default and will display any comments the tutor has made about your submission overall.
- Clicking on the second 'QuickMarks' button will show you any in-text comments the tutor has left. Comments within the document (in-text comments) will be also displayed when you place your mouse over the speech bubble icon alongside the highlighted text.
- The third 'Rubric' button will show you how your assignment was graded against each criteria (if used).
- To return to Moodle, close down the assignment window.
How do students resubmit their assignments?
Ensure you setup the assignment to accept multiple submissions and generate multiple reports by setting Report Generation Speed to Generate reports immediately, reports can be overwritten until due date.
In the past, students had to delete old submissions before resubmitting. With the new version of the Turnitin plugin they now just upload over the top of their old submission instead.
NOTE: Once the due date has passed, students will not be able to resubmit. Only those students who have submitted nothing will be able to submit, assuming you have enabled late submissions in the settings. To allow a student to resubmit after the due date, you will need to delete their existing submission first using the delete (rubbish bin) icon and they can then upload another file.
Do students receive an email notification on the Post Date?
No, there is no automatic notification. If you set the Post Date to the expected Post Date, and stick to that, then students will know (from the Turnitin Assignment's landing page aka Summary) when to check back. Otherwise, tutors can always send a News Forum post saying ‘Your marks are now available to view’.
When an instructor receives an email like that, they are receiving a 'Paper View Request' from another instructor who is also using Turnitin.
When a paper is submitted to Turnitin by a student, only that student, and the instructor of the course where the paper was submitted have direct access to that paper. That is part of the Security and Privacy policies that have been set up.
In this case, Iram Sohail, an instructor from Pakistan, has a report for one of their students showing a match to a paper that was uploaded to one of Sanaz Zolghadriha's courses.
When an instructor receives one of these requests, they can choose reply to the email, which would give the 'requesting' instructor a copy of the matching paper. But they are not required to reply. They can just ignore the request if they choose. According to the Product Managers here at Turnitin, we leave that decision to the Instructor who received the request.
If the instructor replies to the email, the 'requesting' instructor will only get a copy of the matching paper. They receive no other information regarding the student or the instructor.
Sometimes we have Instructors who always reply to the emails to help out the 'requesting' Instructor, while other times we have Instructors who will just ignore these requests. We also have some schools that dictate to their Instructors what to do with these requests. Basically, we leave the decision to the Instructor and the school.