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Leica Confocals
Troubleshooting hardware and software faults on the Leica confocals
If LAS AF has frozen and you can’t quit the software
If LAS AF is not responding you must force quit the application and kill its processes
- Press CTRL ALT and DEL at the same time
- Start the Task Manager
- Click on the Processes tab
- End the following processes: LASAFApplication.exe and LCS.exe
- Re-open LAS AF
Unsaved data should be okay as long as the data container was running, which it will have been unless its process was stopped or the computer was restarted
SP5: If you still get errors even after doing the above
- Quit LAS AF or carry out steps 1 to 4 above
- Switch off the middle Scanner Power button on the panel with three buttons and a key
- Wait for about 30 seconds
- Turn the Scanner Power button back on
- COMPULSORY! Wait for 30 seconds*
- Open LAS AF again
*There is an LED on the scan head that will display a number 3 for 20-30 seconds before changing to number 1. You must wait until this happens before opening the software.
SP5: If you STILL get errors even after doing the above
Most of the time the two procedures above will do the trick. If they don’t then in no particular order try shutting the computer down as well as switching the scanner power off and on. It is best not to simply restart but to shut the computer down and then start it up again from the button on the computer tower.
If that fails then it will all have to go off and on again, but in practice this is rarely needed if you do the two procedures at the top first.
How to create Error Reports for the Leica confocals
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