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Keywords: message, instant chat, communicate, communication, alert

What is it?

Staff and students may may send and receive private messages via Moodle. Message alerts appear in the bottom, top right corner of Moodle, alongside your user image.
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Why use it?

Messages are an easy way to contact tutors, students and groups. Messages will also be sent as an email, unless the user has turned off this feature.

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All Moodle users (except guests) can message others within UCL Moodle.

Before I start...

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Meeting the Baseline

The UCL E-Connected Learning Baseline suggests the following for  Communication :

• 3.1 Provide a communication statement   - Describe how students and staff will communicate for different purposes (e.g. using Moodle forums for coursework-related questions and email for personal matters). Include expected staff response times.
  
• 3.4 Advise Encourage staff and students to upload profile pictures  to help personalise the online environment and allow online discussions between collaborators to be more easily followed.

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1. Log in to Moodle and on the My home Home page you will see a Messages block, to the right of the page (you might want to minimise the Navigation block if you are enrolled on a lot of courses).The Messages block displays messages you the Messaging drawer icon in the top right.
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2. Click the icon to toggle the Messaging drawer open. Messages you have received from Moodle users will appear here.
3. Click the Messages link at the bottom of this block, to go to the messages interface.
4. The Message navigation menu lets you navigate:
   • unread messages.
   • contacts you have added
   • recent conversations
   • recent notifications.
   • courses you are enrolled on - allowing you to message anyone else enrolled on that course as a staff member or student.
5. Each section of the messaging interface will list Moodle users relevant for that section. Using the icons to the right of each user you can:
   
   1. add a contact by clicking the plus (+) symbol alongside their name.
   2. block a contact by clicking the 'not allowed' icon (a circle with a diagonal line).
   3. view your message history with that user.
6. Click the name of the person you wish to message.
7. Type the message and click 'Send message'.
8. When opening a message, the 3 dots next to the users name allow you star, mute and delete conversations.
9. Clicking on your own name opens up your own personal space. This allows you to save draft messages, links, notes etc. to access later.a message to continue the conversation.
10. Click the Contacts icon to see a list of your saved contacts, or use the search field.
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11. Click the cog icon to the right of the contacts icon, to adjust the Messaging settings.
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Message an individual from outside the

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Messaging drawer

1. Navigate to the profile of the person you want to message. This might be through the Messages interface (described above), via the Navigation block on a course where you can click Participantsvia the Participants tab at the top of a Moodle course page, or by clicking the profile picture of a user in a discussion forum or other contribution they have madecollaborative activity.
2. Click Message under next to the person's name on their profile page.
3. Type the message and click 'Send message'.

Message a group from the Messages interface

1. Navigate to the group you want to message. This might be through the Messages interface (described above), via the Navigation block on a course where you can click Group.
2. Click Message under the group name on their profile page.
3. Type the message and click 'Send message'.
4. Group conversations can be created from the auto-create groups edit page and the import groups tool.

1. the Send message icon, or press Enter.

Message selected course participants

A tutor or course admnistrator administrator can send a message to course participants as follows:

1. Navigate to your course and in the Navigation block click the Participants tab.
2. Select the students (and staff) you would like to message from the list, or use the "Select select all " button checkbox at the bottom top of the list.
3. Choose "Add/send message" Select Send a message from the "With selected users..." drop drop-down menu.
4. Type the message then click the "Preview" button.Assuming you are satisfied with the message, click the "Send" button Send message to # people button.

Changing your settings

1. Navigate to the Messaging drawer by pressing clicking the Cog icon in the top right cornerright, then the cog icon to the right of the search field. This can also be done by going into User Menu > Preferences > Message Preferencesclicking your image in the top right, selecting Preferences from the dropdown menu, then Message preferences.
2. Under Privacy, there is the option to choose if you would like only your contacts to message you, or if your contacts and other people on your courses can message you.
3. Toggling Notification Preferences allows you to decide whether or not you receive an email for new messages.
4. By default, pressing the enter key sends the message. This can be changed by toggling the option in Settings > under General.

Caution

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Examples and case studies

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Questions & Answers

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Further information

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