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Current Status: 
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Service Status
Turnitin service status key:
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Tweets relevant to the UK service (which UCL uses) are prefaced by 'TurnitinUK'
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Turnitin Known Issues
| Issue | Date Identified | Status | Workaround |
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Open and save the file from Windows desktop Office software. Save as PDF.
From Turnitin
"As discussed, this assignment is set to allow any file type. This means that some submissions that have been made will not be able to generate an originality percentage and may show as pending as we are unable to extract the text to generate a report.We would advise that the students access the check for issue area within Microsoft Word, inspect the document and look for any custom XLM errors and then click on the 'remove' button to see if this removes the areas and tries submitting the work again. This may allow the report to be generated.
Please also note, we do not accept documents that have been created via Google Docs. If students have tried to submit created via Google Docs, then we will not be able to generate a report. We recommend that such documents are saved in a different format
| Turnitin assignments are duplicated on the Moodle Timeline | 21/11/2024 | Turnitin Known Issue | Turnitin assignments may currently appear duplicated on the Moodle Timeline when the assignment name was changed via the assignment 'Settings'. Turnitin are not currently able to remove the duplicate from the Moodle Timeline. Turnitin recommend that when renaming Turnitin assignments to do so via the Moodle course home page only (not within the assignment Settings). We shall provide a further update as soon as possible. |
Some students may receive the following XML error when attempting to submit to Turnitin. " turnitintooltwo/There was an error when trying to get the user details from Turnitin<br /><br />Message: looks like we got no XML document " | 26/07/2024 | Turnitin Known Issue (Moodle XML error https://help.turnitin.com/known-issues-integrations.htm#moodleTab) | Turnitin engineers are currently investigating this as a high priority. |
Error when entering Feedback Studio. 'The request failed because of a server error'. | Turnitin Known Issue | Turnitin recommend resubmitting on behalf of the student. (Tutors should ensure they take a screenshot of the original submission date/time prior to resubmitting). | |
| 'Highlight text' of Microsoft Word (.docx) document submissions not showing in Feedback Studio. | 28 Feb 2024 | Raised with Turnitin Support | Submit as PDF file. (If already submitted as Word and issue encountered, the course team can make a note of the student's original submission time, and resubmit/ask them to resubmit as a PDF fie. (PDF can be created using File/Save As in Word). |
| Turnitin - Error when revealing individual identities | April 2024 | Turnitin Support suggest updating our Turnitin plugin. | Error received when 'revealing individual identities' within a Turnitin assignment. However the process does work, and after refreshing the web browser page staff will notice that the identity is revealed. |
| Sometimes marks in the assignment don't transfer into the gradebook | Unknown | Raised with Turnitin |
There is an issue with PeerMark that if a student starts a review but does not submit it before the due date they will appear as 'submitted' after due date, but this is not reflected in the downloadable spreadsheet of scaled responses, as attempt was never officially submitted.Therefore the number of submission in the spreadsheet will not reflect the number displayed in PeerMark. This can be identified by seeing if the students review submission date was the same as due date.
| Support | This occurs when the Turnitin assignment in Moodle does not synchronise with the Turnitin database. Clicking on Settings for the assignment and clicking Refresh all Grades from Turnitin should sync them. | ||
PeerMark: A bug has been identified in the Peer Assignment distribution. Due to this bug, it is not possible to guarantee the even distribution of Peer reviews between students when the feature "automatic distribution of papers" is selected during the assignment's creation. Also, some students will be able to complete more reviews than those assigned to them. | 7 Feb 2017 | Raised with Turnitin | Turnitin's engineering department is working on a fix. |
But as a workaround, instructors are able to manually pair students when creating the assignment in order to guarantee a more even distribution. Alternatively, consider using Moodle Workshop for peer assessment. |
Turnitin Quirks - Expected Behaviour
| Issue | Status | Workaround or Reasoning |
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| When a teacher clicks rubric icon on the assignment submission page to preview the rubric, it shows a different rubric to the one they attached. | Expected behaviour | When a teacher clicks the rubric icon it opens the rubric editor and shows the first rubric in their library. When students click the same icon they will see the rubric attached to the assignment. To check your rubric and assignment are setup correctly use a test student account. |
| Allows Post Date to be sooner than the Due Date. | Expected behaviour | This is a feature which has been introduced by design, as it gives the ability for instructors to provide feedback to students who have submitted an assignment, perhaps a first draft. This will allow students to view initial feedback, continue to progress with their assignment and resubmit their assignment until the final due date. (Caution: For anonymised assignments later amending of the Post Date to an earlier date will break anonymity). |
| When, as a student, you preview a rubric in Turnitin, the Close button doesn't work in Firefox. | Turnitin unable to fix | Please use the 'Close' link top right of screen instead. |
| Tutor can |
| submit on behalf of a student after due/post date. | Expected Behaviour | Instructors have the ability to resubmit |
papers after the assignment due date, until the class expires, at which time the class becomes read-only. This option allows instructors to resubmit for a student in case the wrong paper was |
submitted |
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| Inconsistent upload of Word for Mac files. |
| Usually files can be submitted without problems, however, on occasion, Turnitin will fail to process the whole document. | Turnitin unable to fix | Open and save the file from |
| Microsoft Office |
| . Save as PDF and resubmit paper. | ||
| 18 March 21 - Missing line breaks in FS - shows blank space where next page is meant to be. Issue with using Quickmark tool not working properly | Logged issue with TII | Clearing cache seems to resolve issue with line breaks |
Recently resolved
| Issue | Date Identified | Resolution Date/ Tested Date |
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Message “Resubmissions are allowed for this assignment until the due date passes. Any and all marks will be deleted when or if the paper is resubmitted. Would you like to continue?”
Submission titles containing a forward slash ( / ) or quotation marks ( " ) will not submit properly
Release Notes
The latest release notes from Turnitin, listing bug fixes and new functionality
https://guideshelp.turnitin.com/03_Integrations/Moodle/Moodle_Direct_V2/Release_Notes_-_Moodle_Direct_v2
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release-notes/moodle/moodle-direct-release-notes.htm