Turnitin - Service Status and Known Issues

Service Status

Current Status:

Key

	Service available
	Service available but with some issues
	Service unavailable or experiencing major issues

Tweets relevant to the UK service (which UCL uses) are prefaced by 'TurnitinUK'

Turnitin Known Issues

Issue	Date Identified	Status	Workaround
When setting the restrict access criteria for a Turnitin assignment to user based restrictions, it treats tutor and course administrators like students.	2016	Raised with Turnitin support	If you set restrict to students with a certain email, it is also necessary to add the tutor/ course administrator email.
Submitting .docx created in Office 365 files does not always submit to Turnitin. Despite receipt number being generated. The following advice has been circulated via the HELF (JISC Heads of E-Learning Forum) Turnitin mailing list, 'We have confirmed that one cause of failed/corrupted submissions is the result of students submitting Word dcuments created using Word Online (Office 365). Those documents saved as PDF before submission seem to work.' Re-saving the document in normal 'desktop' Word will also fix this issue.	2016	Raised with Turnitin support	Open and save the file from Windows desktop Office software. Save as PDF. From Turnitin "As discussed, this assignment is set to allow any file type. This means that some submissions that have been made will not be able to generate an originality percentage and may show as pending as we are unable to extract the text to generate a report. We would advise that the students access the check for issue area within Microsoft Word, inspect the document and look for any custom XLM errors and then click on the 'remove' button to see if this removes the areas and tries submitting the work again. This may allow the report to be generated. Please also note, we do not accept documents that have been created via Google Docs. If students have tried to submit created via Google Docs, then we will not be able to generate a report. We recommend that such documents are saved in a different format
Sometimes marks in the assignment don't transfer into the gradebook	Unknown	Raised with Turnitin support	None
There is an issue with PeerMark that if a student starts a review but does not submit it before the due date they will appear as 'submitted' after due date, but this is not reflected in the downloadable spreadsheet of scaled responses, as attempt was never officially submitted.Therefore the number of submission in the spreadsheet will not reflect the number displayed in PeerMark. This can be identified by seeing if the students review submission date was the same as due date.	27 Oct 2016	Raised with Turnitin support	Be aware of this possible discrepancy if you use the downloadable spreadsheet.
An anonymous assignment is created with only one part. After creation, the course admin or tutor adds one of more new parts to the assignment. When the students begin to submit to the secondary parts, their names are shown despite the post date not being reached.	27 Feb 2017	Raised with Turnitin	If multiple part anonymous assignment is required, ensure all parts are set up at the time of assignment creation.

Turnitin Quirks - Expected Behaviour

Issue	Status	Workaround or Reasoning
Allows Post Date to be sooner than the Due Date.	Expected behaviour	This is a feature which has been introduced by design, as it gives the ability for instructors to provide feedback to students who have submitted an assignment, perhaps a first draft. This will allow students to view initial feedback, continue to progress with their assignment and resubmit their assignment until the final due date.
When, as a student, you preview a rubric in Turnitin, the Close button doesn't work in Firefox.	Turnitin unable to fix	Please use the 'Close' link top right of screen instead.
Tutor can be submit on behalf of student after due/ post date.	Expected Behaviour	Instructors have the ability to resubmit submit papers after the assignment due date, until the class expires, at which time the class becomes read-only. This option allows instructors to resubmit for a student in case the wrong paper was submitted.
Digital receipts being generated for students who have not submitted. This happens when the grader accidentally clicks on the grade pencil next to a students' name in the submission inbox.	Turnitin won't fix	Avoid clicking the grading pencil for students who have not submitted. A warning is generated when you do click on the icon.
Inconsistent upload of Word for Mac files. Sometimes file can be submitted without problems,however, on occasion, Turnitin will fail to process the whole document.	Turnitin unable to fix	Open and save the file from Windows desktop Office software. Save as PDF and resubmit paper.

Recently resolved

Issue	Date Identified	Resolution Date/ Tested Date
Message “Resubmissions are allowed for this assignment until the due date passes. Any and all marks will be deleted when or if the paper is resubmitted. Would you like to continue?”	Unknown	05 Oct 2016
Submission titles containing a forward slash ( / ) or quotation marks ( " ) will not submit properly	Unknown	07 Sep 2016
The submission count doesn't increment each time you resubmit a document to a submisison inbox	Unknown	07 Sep 2016
Student can see the blue grading pencil when they look on 'my submissions' tab. Clicking on this will launch the document viewer, but an error will then be generated.	8/08/2016	Unknown

Release Notes

The latest release notes from Turnitin, listing bug fixes and new functionality

https://guides.turnitin.com/03_Integrations/Moodle/Moodle_Direct_V2/Release_Notes_-_Moodle_Direct_v2