Frequently Asked Questions

Why can’t I submit my file(s)?

I get an error message when I try to upload my PDF file - what can I do?

What’s included in my word count?

How can I improve the anonymity of my submission?

See guidance on Improving the anonymity of your submission.

How do I add handwritten responses to my submission?

My submission file is too large, what can I do?

Can I change my submission?

I’ve handed in a blank submission by mistake. What should I do?

It may be possible for you to withdraw your submission, see Can I change my submission? for more information.

If you are unable to withdraw your submission, please contact your Department for advice.

My submission deadline is incorrect: how can I fix it?

I can’t see my assessment anymore, what happened?

Why can’t I see my grade or feedback?

Make sure the flow (assessment) has ended. If you cannot see your feedback or have questions on your feedback, please consult with your Department.

Further Support

For any queries related to practice assessments or general assessment queries raise your query on askUCL.

For information about what support is available during your assessment on WISEflow, see Support during your assessment.